People Don’t Remember What You Say, But They’ll Never Forget How You Make Them Feel
Nothing makes us feel happier than knowing our mission has been accomplished, which is when Pilots, Schedulers, Flight Crew, Ground Crew, and Operators have trusted us with their trip management and we’ve helped them to succeed in the eyes of their clients.
Every private aviation traveler presents a unique and steadfast fingerprint of needs, desires, and expectations regardless of the countless curveballs the average flight throws our way.
We understand the immense pressure that you, the traveler’s team, are under. That’s why Flight Pro International is built to be your reliable resource to help carry the load 24/7, 365 days a year.
Our mission is to become an extension of your flight department and your trusted, ongoing partner. As we begin our next journey around the sun, we reiterate our continued commitment to the success of your flight management performance, every time.
It’s been said that “business” and “feelings” operate separately; however, your flights are our business, and we want you to conclude every trip feeling accomplished, respected, and confident that FPI’s global team has your back, no matter where your travels take you in the world.
We’re honored to share a few testimonials from a few of our precision-driven clients. We don’t take their confidence in us lightly… Stories like these are why we exist, and we’re honored to continue to serve you.
“To everyone a big thank you. This was a first trip, it was a difficult trip to plan with many changes due to Hurricane Lee. Despite the challenges for us, you all impressed the client.”
“Our first trip using FPI behind us and wanted to say a big thanks to everyone on your team. In a word, IMPRESSIVE. I thought the planning and the delivery of docs/info, etc. to be outstanding. Your flight brief is quite comprehensive and no questions left unanswered. My copilot (who previously used a different flight planning service) was quite impressed when I showed him what was available to us on our (FlightProConnect.com) account page. We especially liked the color coded system to show outstanding work/completed work on the flight plans, overflights, etc. Additionally, I must point out how impressed I was that each and every contact, either by phone or email, was replied to promptly and if requested info wasn’t immediately available, it was delivered shortly thereafter. I’d offer constructive criticism, but there truthfully isn’t any. We look forward to using your services for many trips! Thanks again!”
“Great job organizing last minute changes due to early wheels up time and early arrival. The team hustled to organize early transport to airport, EAPIS resubmit, slot changes, flight plans, and services at our destination. Nice work and much appreciated!”
“Very good with communicating trip weather, routing, and handling with any changes we experienced.”
“FPI’s Japanese handler really made the experience wonderful. He briefed us upon arrival and departure. On departure day everything worked amazingly! He really hit a home run with us. Everything was 100% ready to go.”
“The entire flight planning crew did an amazing job in responding to a last minute airspace closure over the country of Niger, which added a significant amount of time to our trip. Despite the challenges of trying to coordinate these changes with our principal passenger’s changing personal itinerary, the FPI team was able to coordinate everything and provide us with a timely and workable flight plan.”
“Everything went very smoothly… Many thanks to the team there at FPI for making that happen. It makes things much easier for the crew, especially when abroad, when things go as planned and expected.”
“I honestly feel like I receive exceptional service all the time. Everyone is always happy and helpful when calling to adjust things or help with the flights.”
“Thanks for thinking outside the box.”
Our final quote to share is a note from FPI’s President and COO, Matt Pahl, “As we launch into a new year, we’d like to take this opportunity to emphasize a renewed spirit of excellence to all of our clients and vendors in the FPI family.
“We’re driven by our commitment to the client experience and are always seeking new ways to enhance the process that we deploy in order to deliver this experience. Thank you for making us a trusted partner and allowing FPI to support your trip management endeavors.”
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To learn more about FPI’s Compliance, Operations, Regulatory, and other Special Services Network (SSN) teams within FPI, please contact our Operations staff here at Flight Pro International.
Our success is your success! Partner with us today.